Refund policy
Refund & Exchange Policy
At All is Rosie, we want you to love your purchase. If you aren't completely satisfied, we're happy to help.
Returns & Exchanges
We accept returns and exchanges on eligible, non-discounted items within 30 days of delivery.
To be eligible, items must:
- Be unworn and unused
- Be in their original condition
- Include all original packaging
Items purchased using a discount code, during a sale, or marked Final Sale cannot be returned or exchanged.
How to Start a Return
To request a return or exchange, please email hello@shopallisrosie.com with:
- Your order number
- Your name
- The item(s) you'd like to return
- The reason for your return
We'll provide instructions for completing your return.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we made an error with your order.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Please mail approved returns to:
All is Rosie
18300 Scenic Hwy 98
Suite B #10
Fairhope, AL 36532
Refunds
Once your return has been received and inspected, we'll notify you of the approval status.
Approved refunds will be issued to your original payment method within 10 business days. Depending on your financial institution, additional processing time may apply.
Original shipping charges are non-refundable unless the return is due to our error.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at hello@shopallisrosie.com so we can make it right.
Questions?
If you have any questions about your order or our return policy, please contact us at:
Email: hello@shopallisrosie.com